Cat Care

Give us a call at 843-580-2212 or go ahead and sign up online! After you set up your account and book the services you need, we’ll do a quick, free Virtual Meet & Greet with you so we can get to know each other prior to the first service. We’ll talk through all of the most important details about your pet and home and you can show us around virtually. It’s the perfect way to address all of your questions and get to know us before your pet’s first visit!

Yes! Charleston Dog Walker is insured and bonded through Business Insurers of the Carolinas and licensed in Charleston, SC. Our top priority is to make sure your pets and home are safe and well cared for by our loving staff!

Our goal is to be available any time your pet needs care. To accomplish that, we work as a team, so you may not always have the same team member. We do try to stick with a primary team member for each client, but we have an amazing team who all provide fantastic care. We keep detailed records about your pets so you always get the best care, regardless of which of our team members provides your pet's visit. You can also always update your pet's information in your client account whenever there are changes.

If you use keys for entry to your home, you will need to have a lock box for our services. If you have a keypad entry, you will just need to provide us with a code. 

Why We Use Lock Boxes

A lock box makes our job a lot easier but it's also incredibly beneficial to you. Here's why:

 

• • • • Your house keys will always be on your property. No need to ever worry about where your house keys are!
      • You choose the lock box code and can change it any time to ensure security. 
      • If you ever need us or an emergency contact to visit with your pets in a pinch, they'll have immediate access to your home.
      • Never worry about locking yourself out of your house because you'll always have a spare key!

What You Need To Do

 

• • • • Purchase your lock box and have it set up at your home before your first service 
      • Test and place 2 keys inside the box. We always like to have a back up key in there just in case of any issues.

Lock Box Recommendations

There are lots of lock box options available and you are welcome to choose the one you prefer. Here are a few of our favorite options you can purchase on Amazon:

 

• • • • Master Lock 5400EC Lock Box  - starting at $28 on Amazon
      • Squire Iron Wall-Mounted Key Storage Box  - starting at $28 on Amazon
      • Master Lock Electronic Lock Box  - starting at $179 on Amazon

We'll email you your bill and then you can pay online through our secure system. We accept all major credit cards to make your life easy!

We try our best to always have availability, but sometimes we do fill up. It's always best to schedule your services with as much advance notice as possible to ensure we're available. You can also set up recurring services if you have consistent schedule needs. Just set up your service schedule once and then you're always guaranteed your spot!

If you need to schedule a service that will occur within less than 24 hours you can only do so by calling our office at 843-580-2212. If we have the availability to accommodate your request, there will be a Late Booking Fee added to your visit price.

Please notify us that you need to cancel services no later than 24 hours in advance of your visit. Cancellations with less than 24 hours notice will be charged full price.

Holiday visits must be canceled 15 days prior to the start date of your services for a full refund.

To cancel a visit, login to your account and cancel your visit on your schedule. If the visit begins in less than 24 hours, you will need to call our office at 843-580-2212 to cancel.

We dig out our rain boots and a jacket! Rain or shine, crazy heat or frosty cold, we’re going to be there for your pets. They still need to pee and see a happy face, so we’re still going to come. On days that are extremely hot, we will shorten the walk portion of the visit to ensure your pet stays safe and we’ll spend the extra time playing indoors. If conditions are unsafe for travel (extreme flooding or hurricanes) we will notify you as early as possible that your scheduled visits may be delayed or canceled so that you can make other arrangements.